Had me wait half and hour to fill up a propane tank. Terrible service and competitors have cheaper prices. Only came here because it was the only place open on Sunday
Time for a new snow blower I decided to try this place out since I like supporting small businesses. They have the machines parked right up front of the store which is great. I walked in and browsed around the store to see if they had any more machines, mind you no one asked if I needed any help. I walked out to to see the machines. LOL no one came out to help. Okay here is where it gets better...I walked into the store again and approached the counter and asked the guy about a the size of the smaller model out front, he said he thinks is a 26". I asked if they carry 24" the guy didn't really gave me a straight answer (Mind you I seen 24" on their website) he then tells me pretty much to shop around at other stores to find a the snowblower I needed. Took my business elsewhere!
The cheapest for reflective spray paint. Good for the occasional hardware necessity.
Horrible experience!!!!
Clear there's a trend here of bad reviews. With the competition of a big box retailer like Home Depot less than a mile up the road, you'd think they would really make sure they're customer service was above average? Absolutely not the case! I brought a screen in to be replaced. The frame had fresh coat of paint. Upon picking up, the paint was totally scratched and scuffed. The manager Brenton, even gave me a hard time about it. Extremely rude! I know the whole "customer is always right" thing is sometimes difficult when running a business, but a little politeness, courtesy, and accommodation would have been nice!!! It was like I was insulting them when asking what had happened. The owner Joe is no better. Couldn't be bothered because he was too busy with rentals which are more profitable, according to the woman behind the counter. Apparently I wasn't spending enough money to be bothered with and had no interest in speaking with me. I'm all for shop small and spend you money locally, but people like these give the entire small business world a horrible name. Home Depot is 4 minutes up the road and has much lower prices. There is now no reason left to visit this store. If you are considering going here, just read the 6 reviews below mine.
Horrible customer service. Person in the power equipment repair department. I went there to get a new recoil. I had a model number off the machine and the engine but he couldnt be bothered to look it up . I was told I would have to bring the machine in so he can see what type of engine. I googled model number and found out engine type . He couldn't be bothered to do that? I went here to avoid having to go to one of the big box stores. Never again.
City True Value is a US Hardware Store based in Bristol, Connecticut. City True Value is located at 750 Farmington Ave, Bristol, CT 06010, USA.
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